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Appendix A
Troubleshooting

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the LevelOne Broadband Router and some possible solutions to them. If you follow the suggested steps and the LevelOne Broadband Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1:
Can't connect to the LevelOne Broadband Router to configure it.
Solution 1:
Check the following:
  • The LevelOne Broadband Router is properly installed, LAN connections are OK, and it is powered ON.
  • Ensure that your PC and the LevelOne Broadband Router are on the same network segment. (If you don't have a router, this must be the case.)
  • If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.
  • If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the LevelOne Broadband Router's default IP Address of 192.168.0.1.
    Also, the Network Mask should be set to 255.255.255.0 to match the LevelOne Broadband Router.
    In Windows, you can check these settings by using Control Panel-Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting steps.
  • Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.
  • If the PCs are configured correctly, but still not working, check the LevelOne Broadband Router. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)
  • If the LevelOne Broadband Router is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using the LevelOne Broadband Router.
Solution 2:
The LevelOne Broadband Router processes the data passing through it, so it is not transparent.
Use the Special Applications feature to allow the use of Internet applications which do not function correctly.
If this does solve the problem you can use the DMZ function. This should work with almost every application, but:
  • It is a security risk, since the firewall is disabled.
  • Only one (1) PC can use this feature.

Printing

This section is provided for FBR-1401TX and FBR-1700TXonly.

Problem 1:
When I tried to install the Printing software for Peer-to-Peer printing, I received an error message and the installation was aborted..
Solution 1:
This may be caused by an existing installation of the printer port software. Before attempting another installation:
  • Remove the existing installation
  • Restart your PC
To remove an existing printer port installation:
  1. Open Start - Settings - Control Panel - Add/Remove Programs
  2. Look for an entry with a name like "Shared Port", "Shared Printer Port", "Print Server Driver" or "Print Server Port".
  3. Select this item, click "Add/Remove", and confirm the deletion.
Problem 2:
I am using Windows 95, and the Printing software installed and ran, but when I selected a port on a LevelOne Broadband Router and clicked "Add", the printer was not installed.
Solution 2:
Try installing the printer using the standard Windows tools, as follows:
  1. Start the Add Printer Wizard.
  2. Select Network Printer when prompted "How is the printer attached to your Computer?", and click Next.
  3. When prompted for the Network Path or Queue, enter a dummy value such as \\123, as shown below. (Do NOT select Yes for "Do you print for MS-DOS programs?")
  4. The printer wizard will display a message stating that “The Network Printer is off-line”. This is OK. Continue the Add Printer Wizard until finished.
  5. When finished, go to Control Panel-Printers. The printer icon will be grayed out indicating the printer is not ready.
  6. Right-click the Printer, and select Properties. Then select the Details tab, as shown below.
  7. Click the Add Port button. On the resulting screen, select Other, then Shared Port, as the port to add, as shown below.
  8. Click OK to see the Print Port Configuration screen, as shown below.
  9. Click the Browse Device button, select the desired Multi-function LevelOne Broadband Router, and click OK.
  10. Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.

The Printer should no longer be grayed out, and is ready for use.



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